Look after your NHS Dental Registration with TW13 Dental
At TW13 Dental, we understand that sometimes life gets in the way and appointments may need to be changed. However, missed appointments or very short-notice cancellations mean that valuable NHS appointment time is lost and other patients may miss out on care they need. To help manage this fairly, we operate a gentle three-strike system for missed appointments or cancellations made with less than 24 hours’ notice. We’ll always try to communicate with you and offer support if something has made it difficult to attend. If three strikes are recorded, we may no longer be able to offer NHS appointments, but our aim is always to work with patients to avoid this wherever possible.
If you have an NHS dental registration with us, it’s important to look after it so you don’t lose your place on our list as an NHS patient. With high demand and a national shortage of NHS appointments, keeping your registration active requires regular attendance and clear communication with us.
Why Your NHS Registration Matters Your NHS registration means you are on the list of patients we provide NHS care for. Although NHS contracts don’t guarantee lifetime registration the way GP lists do, many practices, including TW13 Dental, keep regular patients on their list and invite them back for ongoing care. It’s important to stay in contact and attend appointments so we can continue offering you NHS treatment.
How to Maintain Your Registration
1. Attend Scheduled Appointments Always attend any appointment you have booked. If you cannot make it, let us know well in advance so the slot can be offered to another patient.
2. Book Your Next Appointment Before You Leave Before finishing your visit, make sure you book your next routine check‑up or treatment session — this helps keep your care continuous.
3. Keep Your Contact Details Up to Date Make sure your address, phone number, and email are current so we can contact you about future appointments or important notices.
4. Be Proactive With Your Dental Care Regular check‑ups help prevent minor problems from becoming serious, keeping your oral health and NHS registration in good standing.
What Happens if You Don’t Stay in Contact If you haven’t visited or contacted us for a long period, we may need to review your
registration. Staying in regular contact and keeping appointments helps ensure you remain registered with TW13 Dental for NHS treatment.
Your enrolment on an NHS patient list with a practice you trust is a valuable thing.
In short, there are two crucial points to remember:
• Don’t miss an appointment or be late for an appointment.
• Don’t allow more than two years to lapse between appointments.
Our best advice is to stick to the recall time your TW13 Dental dentist sets. Try not to leave the surgery without booking your next appointment and then set multiple reminders so you don’t miss it.
While most patients respect the time they are allocated, patients arriving late, or not at all, prevent other patients from accessing care.
